Elanu Privacy Policy
Last updated: October 23, 2026
Elanu is a voice journal with an AI companion. What you tell Elanu is personal, so this policy explains in plain words what we collect, why, who helps us process it, and how you stay in control.
Who we are. Elanu is operated by [FULL LEGAL NAME], an individual based in Serbia ("we", "us"). Contact: support@elanu.app.
The short version
- Your entries are used only to give you Elanu's replies, highlights and reports.
- We never sell your data and never use your entries to train AI models.
- Voice recordings are deleted from our servers right after they are transcribed.
- You can delete everything, or your whole account, in the app at any time.
- Elanu is an AI, not a medical or crisis service.
What we collect
- Your journal content — voice recordings, their transcripts, typed entries, your replies to Elanu, and what the AI produces from them (summaries, highlights, mood score, emotions, topics, replies, weekly reports). This content may reveal information about your health, feelings and relationships.
- Your settings — language, Elanu's tone and reply mode, how Elanu addresses you, topics you chose, whether you see a therapist (optional), reminder time, time zone.
- Account data — a technical user ID. If you sign in with Apple or Google, the identifier and, if you share it, the email address they provide.
- Subscription data — whether you have Elanu Pro, the plan and its renewal/expiry dates, handled through Apple, Google and RevenueCat. We never see your card details.
- Crash reports — technical details when the app crashes (device model, OS version, app version, error trace). They never contain your entries.
- Usage statistics (only if you opt in) — anonymous events such as "entry saved" or "report generated", with coarse details (for example, recording length range). Never the content of what you say or write. Off by default; you can change it in Settings.
Some data stays only on your phone: entries are saved on the device first, recordings remain on the device for playback, and your settings live on the device. If you never sign in, your entries are not sent to our servers and Elanu cannot reply to them.
Why we use it (legal bases)
- To provide Elanu (transcription, AI replies, reports, reminders, sync) — performance of our contract with you. Because journal content can include health information, we process it only with your explicit consent, which you give when you start using Elanu and can withdraw at any time by deleting your data or account.
- Subscriptions — performance of contract and our legal obligations (tax, accounting).
- Crash reports and security — our legitimate interest in keeping Elanu working and safe.
- Usage statistics — your consent (opt-in).
Safety
If an entry suggests you may be at risk, Elanu shows crisis helpline information. We do not contact anyone on your behalf and do not share your entries with anyone because of it.
Who processes data for us
We use carefully chosen service providers, each bound by a data processing agreement and allowed to use data only to provide their service to us:
| Provider | Purpose | Location |
|---|---|---|
| Supabase | Database, sign-in, file storage, server functions | EU (Ireland) |
| Anthropic | AI analysis and replies (Claude) | USA |
| ElevenLabs | Speech-to-text transcription | USA / EU |
| RevenueCat | Subscription status | USA |
| Apple, Google | App distribution, payments, Sign in with Apple/Google | Global |
| Sentry | Crash reports | EU (Germany) |
| PostHog | Usage statistics (only if you opt in) | EU |
| Zoho Mail | Support email (when you write to us) | EU |
Anthropic does not use data sent through its commercial API to train its models. Transfers outside the EU/Serbia rely on Standard Contractual Clauses or equivalent safeguards.
How long we keep it
- Voice recordings on our servers: deleted immediately after transcription.
- Entries, conversations and reports: until you delete them or your account.
- Crash reports: up to 90 days. Usage statistics: up to 12 months.
- Purchase records: as long as required by tax and accounting law.
Your rights and controls
- Delete all entries: Settings → Privacy → "Delete all my entries".
- Delete your account: Settings → Account → "Delete account" — removes your account and all data on our servers and on the device. Cancel any subscription separately in your App Store or Google Play settings.
- Usage statistics: Settings → Privacy, on or off at any time.
- Access, correction, portability, restriction, objection: write to support@elanu.app; we answer within 30 days.
- You may complain to your data protection authority (in Serbia: the Commissioner for Information of Public Importance and Personal Data Protection; in the EU: your local supervisory authority).
Security
Data is encrypted in transit (HTTPS) and at rest by our providers. Access to your data on our servers is restricted to your own account by database rules. You can lock the app with Face ID, Touch ID or your passcode.
Age
Elanu is for adults 18 years and older. We do not knowingly collect data from children.
Changes
If we change this policy in a meaningful way, we will tell you in the app before the change takes effect.
Contact
[FULL LEGAL NAME], [ADDRESS, Serbia] — support@elanu.app